Frequently Asked Questions
Everything you need to know about your Figures Toy Company order.
What is the standard shipping time for domestic orders?
Most domestic orders are processed within 1-2 business days and typically arrive within 3-7 business days depending on your location and selected shipping method.
Do you offer international shipping?
Yes, we ship our products worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees levied by their local government.
What is your return policy for collectibles and apparel?
We accept returns on unopened and unworn items within 30 days of delivery. Items must be in their original packaging with all tags attached to be eligible for a refund.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure payments via PayPal.
Are your products officially licensed?
Yes, Figures Toy Company takes pride in producing high-quality, officially licensed merchandise, ensuring authenticity for every collector and fan.